Interview with Jim Loretta

Qualitative moderator Kelley Styring offers a provocative look at people who have navigated and overcome significant emotional and physical challenges in their lives and emerged to thrive. Through engaging stories, Styring shares five behavioral and attitudinal operational principles that qualitative researchers can apply to our own lives. […]

Show your clients a vivid picture of what it’s like to be one of their customers by delivering an Experience Investigation. Using a Customer Experience (CX) mindset, go beyond rational and conscious observations to better understand how expectations, emotions, subconscious clues, and behavioral psychology affect how customers feel toward a company. The article is a useful primer on how to pay attention to, capture, and evaluate the signals firsthand that create the emotions that can either attract or repel customers. […]

Every research study in India is multicultural., navigating a country with 28 states, 22 recognized languages and cultures, each with a history going back 1,000 years. Qualitative research is vital in helping to understand the cross-cultural dynamics and nuances, so companies can evolve brand strategies that straddle diverse markets within one country. […]