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Global
Crossing Over from Traditional Qualitative to User Experience Research: The Journey with a Thousand Faces
There is increasing demand for user experience (UX) research, and qualitative researchers’ unique expertise in understanding human behavior can help bring this type of research to the next level. The author focuses on the use of three frameworks that explain the “whys”—and this understanding is equally significant when consumers are interacting with technology as when they interact with other products and services. The author provides examples that have proven to be very useful in her experience exploring customer journeys within shopping apps and streaming platforms. […]
From the Editor in Chief
From the Editor in Chief – Spring 2023
Our Spring issue is stocked full of ideas and insights as you gear up for the next quarter. […]
Book Reviews
Start More Than You Can Finish: A Creative Permission Slip to Unleash Your Best Ideas By Becky Blades, Chronicle Prism, 2022
Susan Collin reviews a new book by Becky Blades. Start More Than You Can Finish: A Creative Permission Slip to Unleash Your Best Ideas suggests letting go of the strict rules for creativity and how starting more ventures than thought possible can actually make you more productive. […]